Online Survey

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1. Was the timeliness of the appointment appropriate considering the nature of the issue?

Question #1
YesNo
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2. Did the plumber arrive on time?

Question #2
YesNo

3. If the plumber did not arrive on time, did you receive a call before the beginning of the appointment window advising of the delay?

Question #3
YesNoThe plumber was on time

4. Did you receive a phone call when the plumber was on the way?

Question #4
YesNo

5. Was the plumber able to accurately assess and repair the issue?

Question #5
YesNo
Please Commentmore details
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6. Were the repairs completed on time?

Question #6
YesNo
Comments
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7. Please rate your satisfaction with the quality of the work.

Question #7
Very satisfiedWow! Very very satisfiedWhatever, it works nowUnsatisfied

8. Please rate your level of satisfaction with the level of service provided by the office staff.

Question #8
Very satisfiedWow! Very very satisfiedWhateverUnsatisfied
Comments
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9. Please rate the professionalism of our office staff.

Question #9
Extremely professional Very Professional Moderately professional Not at all professional
Comments
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10. How likely is it that you would recommend Master Plumbing and Leak Detection to a friend or colleague?

11. Do you have any other comments, questions, or concerns?

Comments
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12. Name or invoice number?

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